Terms & Conditions


By placing an order with us you are offering to purchase a product on and subject to the following terms and conditions. Refunds and exchanges are accepted within 14 days of receipt in their original condition. Regretfully, we can’t offer refunds or exchanges on the following items: Headband Wig and Seamless Filler. Due to hygiene reasons we only offer refunds or exchanges on hair products that have not been opened, tried on, worn or altered in any way. This includes hair pieces purchased with our Colour Service product or have been colour treated to match a colour sample. All packaging must be returned with any return or exchange. Please note that if an item ordered with free shipping is returned for a refund a fee will be deducted to cover the original shipping costs. Please email hello@perfectfringe.co.uk for a returns address. Please include your full name, order number, order date, email address and the reason for the return. Express service or DHL Courier (if chosen) is not refundable. We are unable to issue a refund or exchange an item which has been made to order in the following way: bespoke hair texture, change of base size not originally advertised online, request for a hair colour not advertised on the colour chart option and as stated above, we’re unable to refund or exchange any items purchased with our Colour Service product or have been colour treated to match a hair sample. Returns will be processed within 2 working days of receipt. Please allow a further 7 working days for the funds to be returned to your bank account. The customer is responsible for return postage and must use a trackable service. Perfectfringe Ltd cannot be responsible for any returns that go missing. The customer will be required to open a claim with the shipping courier for any such loss. Please note that when returning items from outside the UK and the EU you will need to complete a customs form stating that the contents of the package are a customer return with zero sale value. If the returned package attracts a customs charge upon re-entry to the UK, then unfortunately, the package will be returned to you automatically by the postal service before it reaches us. Dispatch times may vary due to postal delays or force majeure for which Perfectfringe Ltd cannot be held responsible. Cancellations: Customers have 24 hours to cancel their non-express order via email. After 24 hours the order cannot be cancelled. Regretfully, express orders cannot be cancelled. Measurement requests are approximate and may differ very slightly. The measurements that are in the specifications are the most common widths and lengths that work best for each hair product. Each item is made to measure and it is the responsibility of the customer to let us know if they require something different to the measurements advertised on the website. If no instruction is received from the customer, the item will be made using the measurements which work best for each individual product. Colours may appear slightly differently on different devices. You are liable for any damages caused to the hair piece by your hairdresser. This includes any future colour treatments not carried out by us. Perfectfringe Ltd retains the right to refuse orders. It is the responsibility of the buyer to provide a correct shipping address and provide a signature upon receipt. Perfectfringe Ltd cannot be held accountable for any losses arising from incorrect shipping addresses or failure to sign for a package.  Prohibitions: You will not steal or copy any information from this website, including logos, pictures and/or text. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. Perfectfringe Ltd will report such breach to the relevant law enforcement authorities and disclose your identity to them. The customer is responsible for any return shipping costs and must obtain tracking when returning the colour ring. Perfectfringe Ltd cannot be held responsible for losses incurred during transit. Website offer codes or those offered directly through Andrea at Perfectfringe Ltd are valid for the time period specified only. They cannot be extended beyond this period. The discount code does not apply to shipping. The discount code is non-negotiable. Where colour rings have been purchased with a discount any refunds will not include the original discount. International customers (outside of the UK and EU) are responsible for paying for any applicable inbound duties, taxes, and any other fees which local customs authorities may deem appropriate. These fees are paid to your local carrier or government and are not collected by Perfectfringe Limited and so cannot be refunded. We ship international packages DDU (duties and taxes unpaid) meaning that these fees are not included in the price of the goods the customer purchases from our website. All applicable fees must be paid by the recipient in order to receive the parcel. We recommend that you contact your country's customs office or tax agent for respective charges and rates on a package arriving from outside your country of residence.