All items are sent from the UK via Royal Mail and DHL Express using a Signed and Tracked delivery service. A signature will be required upon receipt. We will only ship to the delivery address provided on the order so please ensure this is correct. Unfortunately, we won’t be able to accept changes to an address via phone or email after the order has been placed. The order would need to be fully refunded and placed again using the correct address.
The buyer will receive a tracking number upon dispatch which can be entered into the Royal Mail or DHL's website to track the journey of the parcel.
Estimated Delivery Times:
UK address (Free) - 1-2 working days
DHL Courier (£35) 1-3 working days - worldwide
DHL do not deliver to P.O Box addresses.
Please note that Perfectfringe Ltd is not responsible for delays caused by a specific country’s postal and/or customs system.
Taxes & Duties
International customers (outside of the UK and EU) are responsible for paying inbound duties, taxes, and any other fees, which the local customs authority deems appropriate. These fees are paid to your local carrier or government and are not collected by Perfectfringe Limited so cannot be refunded to the customer.
We ship international packages DDU (duties and taxes unpaid) meaning that these fees are not included in the price of the goods you purchase from our website. All applicable fees must be paid by the recipient in order to receive the parcel. As we are unable to advise of the correct amount owed we recommend that you contact your country's customs office or tax agent for respective charges and rates on a package arriving from outside your country of residence.
We’re happy to issue refunds or exchanges on our Silk Base Topper, Messy Bun, U-Part Wig and 4D Fringe Bangs if items are sent back to us within 14 days of their original receipt by you and if they’re in their original condition. The remaining products in our catalogue are hand made to order and exempt from our refund or exchange policies, including but not limited to: Seamless Filler, Hair on a Wire. Regretfully, any services, including “Renew & Revamp”, Extras, Fast Track Services , Postage/DHL Courier charge are non-refundable.
According to the Health and Safety Regulation you cannot return human hair products that have been tried on or used. We adhere to strict policies regarding the return of hair, hygiene concerns and the law. We are unable to issue a refund or exchange any item where the following services have been carried out: Any services which alter the appearance of your hair piece including: cutting fringe/bangs, balayage, adding an ombre root, highlights, lowlights, money piece, adding layers, removing the clips from your Topper, or trimming to a shorter length than advertised will make your Topper custom and non-returnable.
All packaging and free merchandise must be returned with any return or exchange. We deduct 10% of your order total to cover postage, packaging, restocking and paypal/credit card processing fees. In addition to the 10% of your order total, the DHL charge is non-refundable (non UK customers). Please email firstname.lastname@example.org for our returns address. Please include your full name, order number, order date, email address and the reason for the return. Returns will be processed within 3 working days of receipt. Please allow a further 7 working days for the funds to be returned to your bank account.
The customer is responsible for any return postage and must use a trackable service to ensure that the package arrives safely. Perfectfringe Ltd cannot be responsible for any returns that go missing. The customer will be required to open a claim with the shipping courier for the loss should a package go missing.
Please note that when returning items from outside the UK and the EU you will need to complete a customs form stating that the contents of the package are a customer return, with zero value. If the returned package attracts a customs charge upon re-entry to the UK, then unfortunately, the package will be returned to you automatically by the postal service before it reaches us.